Curate Your Line

At your service.

The Fortuna Loto Concierge provides frictionless, highly secure assistance for all account, claim, and verification inquiries.

Fortuna Concierge Service

Direct Phone Line

Available Mon-Fri, 9:00 AM - 6:00 PM AEST.

1300 FORTUNA

Secure Messaging

Initiate an encrypted chat from your portfolio dashboard.

Email Correspondence

For general inquiries and official document handling.

[email protected]

Escalation & Verification

To ensure absolute compliance with Australian regulatory standards, certain actions require verifiable identity proof. Learn how to navigate our secure processes below.

Verification documents (Passport, Driver's License) must never be sent via email. Please log into your portfolio, navigate to the 'Security' tab, and use the encrypted document portal to upload your files securely.

For standard Tier 2-4 prizes, identity validation and payout clearing occurs within 24-48 business hours. Tier 1 (Jackpot) claims require an in-person or high-tier verification process, which your dedicated concierge will schedule with you.

If your account is locked due to multiple failed login attempts or routine security flags, please contact our Direct Phone Line. Be prepared to answer your predefined security questions to regain access.